Our Quality Guarantee to You
We will replace any book that:
- Has a misprint of child’s name due to our mistake.
- Has any spelling errors due to our mistake
- Does not have the proper image you requested
- Has one or more images that are not of the same quality as the rest
What if the mistakes are due to me, the customer?Once you complete an order, a receipt will be emailed to you with the personalization you entered. If you see any mistakes, please email us asap at firstname.lastname@example.org, and we will make any changes at no charge.
If the ordered is already processed by the time a mistake is found, you can purchase a new book at a significant discounted rate which we will share with you at that time.